Returns, Trade-In, Shipping, and Outfit Discount
All instruments are sold with a 13-day trial period. When you receive your instrument, please open it immediately, inspect it for damage, and tune it up. We guarantee the workmanship of the instruments that we sell, whether they are new or used. Any used instrument flaws that we are aware of will be disclosed on the website. Because of the nature of wood and the fact that each instrument is hand made, minor imperfections can, and should, be expected. All components, such as pegs, tail pieces, bridges, etc. should be sound and in good working order when you receive your instrument. If for any reason you are not completely satisfied with your instrument before the end of the 13-day trial period, please contact us to discuss a return and/or replacement.
Heaney Violins guarantees a 2/3 trade-in value for all instruments and bows purchased from us that are in acceptable and saleable condition. Any costs for reconditioning, such as cleaning, bow rehairs, or other repairs to bring the instrument or bow to acceptable and saleable condition are deducted from the trade-in value. This trade-in credit can be applied towards purchase of any instrument of equal or greater value than the instrument or bow being traded-in.
Consigned stringed instruments and bows that are sold on behalf of consignees are indicated with C-prefixed inventory numbers. Consigned items are excluded from the trade-guarantee. Situations can vary and we are happy to discuss individual options.
An outfit is a complete kit, comprised of instrument, bow, and case. For our customers who assemble an outfit, we are happy to offer a 10% discount if purchased by cash or check.